Big box installation programs demand more than just getting the job done. To stay in good standing with the retailer, you need to deliver a consistent, professional experience for every customer. For contractors working with Home Depot, that means paying close attention to your Voice of the Customer (VOC) scores. These scores are more than […]
How to Improve Your VOC Scores With Home Depot (And Why It Matters) Read More »
When you install products for big box retailers like Lowe’s, Home Depot, or Costco, you open the door to steady work and strong growth potential. But that opportunity comes with real expectations. These retailers track performance and compliance closely. If you don’t meet their standards, you could lose work or even be removed from their
Managing Performance and Compliance with Big Box Sales Channels Read More »
The latest earnings reports from major home improvement retailers paint a clear picture: the home improvement market is evolving, and there’s still plenty of opportunity for those who are ready to adapt. The residential home improvement industry is HUGE, and market share can be taken for companies who move aggressively to prepare for the pent-up
What Q3 Earnings Tell Us About Opportunities for Home Installation Companies Read More »
Technology is changing the game for home installation businesses, helping contractors work smarter, not harder. New tools like automated scheduling, mobile apps, and contractor support programs are making it easier to get more jobs done efficiently. Cilio is the leading installation management platform for home installation companies. We keep our eyes on the future of
The Future of Home Installation Management: Trends and Innovations Read More »
Lowe’s and Home Depot just released their 2nd Quarter earnings reports, marking the seventh straight quarter with negative comp-store sales and slightly lowered forecasts for 2024. But before you get discouraged, let’s look at the bright side. As the leading installation management software for Lowe’s and Home Depot installers, Cilio is here to highlight the
What the Lowe’s and Home Depot Earnings Reports Mean for You Read More »
In the world of installation services, improving customer satisfaction is becoming increasingly crucial. Customer satisfaction entails ensuring that people are pleased with the services they receive. It’s like when you have an installer install a new appliance or fix something in your home, you want to feel good about the job they did. Most of
How to Get Ahead on Customer Satisfaction Read More »
At Cilio, we’ve supported installation companies as they learned how to become a Home Depot contractor. Cilio’s direct integration with Home Depot’s Service Center simplifies the amount of work needed to handle the increased volume of work – and paperwork! Home Depot offers numerous opportunities for installation companies to grow their business. Their network of
How To Become a Home Depot Contractor Read More »
We are in constant conversation with Lowe’s field management and their largest national installers. We also get frequent updates from Home Depot and other big box retailers. Here is what we are clearly getting as their priorities for 2024: Customer Satisfaction Scores For Lowe’s this is the LTR metric. For Home Depot it’s VOC. And
Big Box Retail Priorities for 2024 Read More »
Ever felt like managing installation jobs is a tangled web? You’re not alone. Sure, teaming up with Home Depot has increased the amount of work received for your installation company, but managing the increased volume of tasks can get tricky, especially when toggling between multiple systems to complete work from multiple sources. Enter Cilio, a
Making Home Depot’s Service Center Work For You Read More »
What Is Cilio Cilio is a web-based app designed to help installation contractors manage work from start to finish. From robust scheduling capabilities, doc management, photos, mobile access for crews, and communication for everyone you touch, we work 1/1 with you to setup the system for the way YOUR company runs. The Service Center Challenge
Making Home Depot’s Service Center Easier to Manage for Installation Contractors Read More »
