Lowes IMS

Customer Satisfaction Metrics

Customer Satisfaction Metrics Best Practices 

In the competitive landscape of home installations services, achieving high customer satisfaction metrics is vital. Lowe’s installers face the challenge of maintaining excellent Craftsmanship and Professionalism (C&P) scores, alongside gaining positive Likelihood to Recommend (LTR) ratings. But what are the secrets to success?    Wouldn’t it be great to hear what other successful providers are doing?  […]

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Man measuring a window for installation

Empowering Contractors: Leveraging Actionable Data with Cilio

In today’s connected world, data is the new currency. Access to a wide range of information is pivotal, but the real value lies in the actionable insights drawn from the installation management software used to run your company.  Big Box retailers like Lowe’s are no longer content with just having data – they’re using it

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