Ever wondered why customer satisfaction is so crucial, especially when it comes to Lowe’s? In the field of installation services, getting a high Customer Satisfaction Score means customers are happy, which helps build trust and keeps them coming back. It shows the installer cares about doing a great job and making customers happy, which is […]
How to Get Ahead in Lowes Scorecards, Surveys, and LTR Read More »
In the competitive landscape of home installations services, achieving high customer satisfaction metrics is vital. Lowe’s installers face the challenge of maintaining excellent Craftsmanship and Professionalism (C&P) scores, alongside gaining positive Likelihood to Recommend (LTR) ratings. But what are the secrets to success? Wouldn’t it be great to hear what other successful providers are doing?
Customer Satisfaction Metrics Best Practices Read More »
We are in constant conversation with Lowe’s field management and their largest national installers. We also get frequent updates from Home Depot and other big box retailers. Here is what we are clearly getting as their priorities for 2024: Customer Satisfaction Scores For Lowe’s this is the LTR metric. For Home Depot it’s VOC. And
Big Box Retail Priorities for 2024 Read More »
Since 2008, we’ve supported installation companies as they learned how to become a Lowe’s installer and then how to become a better PROvider. In some trade categories, Cilio supports over half of their installation volume in the field. Cilio’s direct integration with Lowe’s IMS simplifies the amount of work needed to handle the increased volume
How To Become a Lowe’s Installer Read More »
In today’s connected world, data is the new currency. Access to a wide range of information is pivotal, but the real value lies in the actionable insights drawn from the installation management software used to run your company. Big Box retailers like Lowe’s are no longer content with just having data – they’re using it
Empowering Contractors: Leveraging Actionable Data with Cilio Read More »
