Installer Best Practice

Installer using a mobile phone to communicate with customers.

4 Most Common Communication Breakdowns in Home Installation Services

Ever feel like there’s a hidden barrier complicating your home installation projects? It might just be communication!  This is the backbone of any successful home installation project. From scheduling appointments to keeping clients in the loop, effective communication can make or break the entire process.   At Cilio, we understand the importance of seamless communication, which […]

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How to Get Ahead in Lowes Scorecards, Surveys, and LTR

Ever wondered why customer satisfaction is so crucial, especially when it comes to Lowe’s?  In the field of installation services, getting a high Customer Satisfaction Score means customers are happy, which helps build trust and keeps them coming back. It shows the installer cares about doing a great job and making customers happy, which is

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Customer Satisfaction Metrics

Customer Satisfaction Metrics Best Practices 

In the competitive landscape of home installations services, achieving high customer satisfaction metrics is vital. Lowe’s installers face the challenge of maintaining excellent Craftsmanship and Professionalism (C&P) scores, alongside gaining positive Likelihood to Recommend (LTR) ratings. But what are the secrets to success?    Wouldn’t it be great to hear what other successful providers are doing? 

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Tips for Better Job Tracking

Tips for Better Job Tracking for Field Service Management

Contractors know how crucial it is to efficiently manage their field crews. It’s not just about staying within budget and sticking to the schedule. Successful field management starts way before breaking ground on a new project.  Effective field service job tracking requires a system designed to manage and organize projects, including creating new job records,

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Man working on counter tops

Project Management for Contractors: Best Practices

After two decades of helping contractors automate their businesses, we’ve seen it all. Bad systems. Manual workarounds. Lost paper copies of project details. You name it. From where we sit, a huge recipe for success is effective crew management. Especially in the installation industry. This includes things like scheduling, payment tracking, communication, and data collection,

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