At Cilio, we’ve supported installation companies as they learned how to become a Costco contractor. Cilio’s direct integration with Centah simplifies the amount of work needed to handle the increased volume of work – and paperwork! Being a contractor for Costco allows installation companies to grow their business. Their network of independent Service Providers gives […]
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Operating a Home Installation Business as an Independent Installer Versus Working with a Big Box Retailer There are distinct differences between independent home installation contractors and those who work with big box retailers like Lowe’s and Home Depot. Each has its own set of advantages, challenges, and operational requirements. Understanding these distinctions is crucial for
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Ever feel like there’s a hidden barrier complicating your home installation projects? It might just be communication! This is the backbone of any successful home installation project. From scheduling appointments to keeping clients in the loop, effective communication can make or break the entire process. At Cilio, we understand the importance of seamless communication, which
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Ever wondered why customer satisfaction is so crucial, especially when it comes to Lowe’s? In the field of installation services, getting a high Customer Satisfaction Score means customers are happy, which helps build trust and keeps them coming back. It shows the installer cares about doing a great job and making customers happy, which is
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In the world of installation services, improving customer satisfaction is becoming increasingly crucial. Customer satisfaction entails ensuring that people are pleased with the services they receive. It’s like when you have an installer install a new appliance or fix something in your home, you want to feel good about the job they did. Most of
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In the competitive landscape of home installations services, achieving high customer satisfaction metrics is vital. Lowe’s installers face the challenge of maintaining excellent Craftsmanship and Professionalism (C&P) scores, alongside gaining positive Likelihood to Recommend (LTR) ratings. But what are the secrets to success? Wouldn’t it be great to hear what other successful providers are doing?
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At Cilio, we’ve supported installation companies as they learned how to become a Home Depot contractor. Cilio’s direct integration with Home Depot’s Service Center simplifies the amount of work needed to handle the increased volume of work – and paperwork! Home Depot offers numerous opportunities for installation companies to grow their business. Their network of
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We are in constant conversation with Lowe’s field management and their largest national installers. We also get frequent updates from Home Depot and other big box retailers. Here is what we are clearly getting as their priorities for 2024: Customer Satisfaction Scores For Lowe’s this is the LTR metric. For Home Depot it’s VOC. And
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Contractors know how crucial it is to efficiently manage their field crews. It’s not just about staying within budget and sticking to the schedule. Successful field management starts way before breaking ground on a new project. Effective field service job tracking requires a system designed to manage and organize projects, including creating new job records,
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After two decades of helping contractors automate their businesses, we’ve seen it all. Bad systems. Manual workarounds. Lost paper copies of project details. You name it. From where we sit, a huge recipe for success is effective crew management. Especially in the installation industry. This includes things like scheduling, payment tracking, communication, and data collection,
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