At Cilio, we’ve supported installation companies as they learned how to become a Costco contractor. Cilio’s direct integration with Centah simplifies the amount of work needed to handle the increased volume of work – and paperwork! Being a contractor for Costco allows installation companies to grow their business. Their network of independent Service Providers gives […]
How to Become a Costco Contractor Read More »
Operating a Home Installation Business as an Independent Installer Versus Working with a Big Box Retailer There are distinct differences between independent home installation contractors and those who work with big box retailers like Lowe’s and Home Depot. Each has its own set of advantages, challenges, and operational requirements. Understanding these distinctions is crucial for
Pros and Cons: Independent Installers vs. Big Box Installers Read More »
In the competitive industry of home installation services, every decision counts. Whether you’re revamping a kitchen or installing a new set of windows, the success of your business is based on understanding your operations deeply, converting opportunities into committed sales, and improving the efficiency and effectiveness of the crews. The challenge most companies face is
The Difference Between “Reporting” and “Data Analytics” for Home Installers Read More »
In the busy world of home installations, job scheduling & coordination can be a major headache. Field crews/installers often deal with countless variables related to their job scheduling and coordination. These challenges not only hamper productivity but also increase the risk of errors and customer dissatisfaction. In this blog, we explore the specific challenges faced
Top 8 Scheduling Challenges Faced by Home Installation Companies Read More »
Ever feel like there’s a hidden barrier complicating your home installation projects? It might just be communication! This is the backbone of any successful home installation project. From scheduling appointments to keeping clients in the loop, effective communication can make or break the entire process. At Cilio, we understand the importance of seamless communication, which
4 Most Common Communication Breakdowns in Home Installation Services Read More »
Ever wondered why customer satisfaction is so crucial, especially when it comes to Lowe’s? In the field of installation services, getting a high Customer Satisfaction Score means customers are happy, which helps build trust and keeps them coming back. It shows the installer cares about doing a great job and making customers happy, which is
How to Get Ahead in Lowes Scorecards, Surveys, and LTR Read More »
In the world of installation services, improving customer satisfaction is becoming increasingly crucial. Customer satisfaction entails ensuring that people are pleased with the services they receive. It’s like when you have an installer install a new appliance or fix something in your home, you want to feel good about the job they did. Most of
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In the competitive landscape of home installations services, achieving high customer satisfaction metrics is vital. Lowe’s installers face the challenge of maintaining excellent Craftsmanship and Professionalism (C&P) scores, alongside gaining positive Likelihood to Recommend (LTR) ratings. But what are the secrets to success? Wouldn’t it be great to hear what other successful providers are doing?
Customer Satisfaction Metrics Best Practices Read More »
At Cilio, we’ve supported installation companies as they learned how to become a Home Depot contractor. Cilio’s direct integration with Home Depot’s Service Center simplifies the amount of work needed to handle the increased volume of work – and paperwork! Home Depot offers numerous opportunities for installation companies to grow their business. Their network of
How To Become a Home Depot Contractor Read More »
We are in constant conversation with Lowe’s field management and their largest national installers. We also get frequent updates from Home Depot and other big box retailers. Here is what we are clearly getting as their priorities for 2024: Customer Satisfaction Scores For Lowe’s this is the LTR metric. For Home Depot it’s VOC. And
Big Box Retail Priorities for 2024 Read More »
