Ever wondered why customer satisfaction is so crucial, especially when it comes to Lowe’s? In the field of installation services, getting a high Customer Satisfaction Score means customers are happy, which helps build trust and keeps them coming back. It shows the installer cares about doing a great job and making customers happy, which is […]
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In the world of installation services, improving customer satisfaction is becoming increasingly crucial. Customer satisfaction entails ensuring that people are pleased with the services they receive. It’s like when you have an installer install a new appliance or fix something in your home, you want to feel good about the job they did. Most of
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In the competitive landscape of home installations services, achieving high customer satisfaction metrics is vital. Lowe’s installers face the challenge of maintaining excellent Craftsmanship and Professionalism (C&P) scores, alongside gaining positive Likelihood to Recommend (LTR) ratings. But what are the secrets to success? Wouldn’t it be great to hear what other successful providers are doing?
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We are in constant conversation with Lowe’s field management and their largest national installers. We also get frequent updates from Home Depot and other big box retailers. Here is what we are clearly getting as their priorities for 2024: Customer Satisfaction Scores For Lowe’s this is the LTR metric. For Home Depot it’s VOC. And
Big Box Retail Priorities for 2024 Read More »
Since 2008, we’ve supported installation companies as they learned how to become a Lowe’s installer and then how to become a better PROvider. In some trade categories, Cilio supports over half of their installation volume in the field. Cilio’s direct integration with Lowe’s IMS simplifies the amount of work needed to handle the increased volume
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In today’s connected world, data is the new currency. Access to a wide range of information is pivotal, but the real value lies in the actionable insights drawn from the installation management software used to run your company. Big Box retailers like Lowe’s are no longer content with just having data – they’re using it
Empowering Contractors: Leveraging Actionable Data with Cilio Read More »
Cilio Case Study: Install Partners, Nick Simons, Robby Lauterbach, Co-Owners Specialty: Millwork Years in Business: 8 Region: National Overview Install Partners LLC is a quickly scaling, nationwide service provider specialized in partnering with Big Box retailers to coordinate and execute quality product installations. They’ve been very successful in maintaining aggressive growth, partly because of early adoption of technology.
How Install Partners Achieved 10x Growth Through Targeted Automation Read More »
Cilio Case Study: Reliable Services USA, William Reardon, Owner Specialty: Plumbing, electrical, mechanical, general contracting Years in Business: 20 Region: North Carolina Overview Reliable Services USA is a North Carolina-based Plumbing and HVAC Installation company that drives both Lowe’s installation services for 81 Lowe’s stores and sustains a direct-to-consumer market that provides exceptional services for
Reliable Services Improves Efficiency with Process and Technology Read More »
Cilio is a powerful field service management solution to manage all leads and jobs your company generates, while also integrating with Lowe’s IMS portal.
Streamline, Automate, and Optimize: Unlocking Lowe’s IMS Potential with Cilio Read More »
Working as a Lowe’s PROvider means more jobs, but it can also be difficult to manage it. Find out how Cilio provides the information and support PROviders need to work efficiently.
How Cilio gives Lowe’s PROviders the information and support they need Read More »
