If you’ve worked within Lowe’s installation programs for any length of time, you’ve likely noticed the same pattern. When a job goes poorly, the customer completes the survey. When a job goes well, you hear nothing. The result is a response rate that hovers around three percent, with feedback that often skews negative. That creates […]
Why Lowe’s Customers Don’t Complete LTR Surveys (and What to Do About It) Read More »
By Horacio Galaviz | Cilio PRO Advisor | Former VP of Operations, Eclipse Flooring I have managed subcontractor networks for eleven years. At different points, more directly. At others, more indirectly. But always, the same truth held. The network is not a support function. It is the business. Everything the customer experiences flows through the installer at the door.
A Pro Advisor Perspective: The Subcontractor Network Is Your Business Read More »
“Why are we staying busy but not making more money?” It’s a question a lot of contractors are asking right now. Crews are working. Jobs are getting done. But when you look at the numbers, something feels off. In many cases, the issue isn’t the work you’re winning. It’s what happens after the sale, when
How Contractors Lose Profits After the Sale Read More »
By Paul Wyman Over the past three decades I’ve worked with installation contractors across the country through national programs at both The Home Depot and Lowe’s Companies, Inc.. During that time, I’ve seen small contractors grow into large regional providers. I’ve also seen capable companies struggle and eventually walk away from big box work altogether.
The Real Challenge Starts After the Sale Winning a job is only half the battle. For most contractors, the real challenge begins after the contract is signed when materials, schedules, and people all need to come together. That’s the point where even experienced teams can lose time, profit, and customer trust. Most software in the
How Smart Contractors Keep Jobs on Track Read More »
Over the past few years, big box retailers like Lowe’s, Home Depot, and Costco have quietly restructured the way they serve homeowners. One of the biggest shifts? A growing emphasis on Pro services and in-home installation programs. The average customer isn’t just buying products anymore. They’re buying convenience. And that means the real growth engine
The Rise of Pro Services at Big Box Stores: How Installers Can Capitalize Read More »
Running a fencing business isn’t easy. Managing leads, quote follow-up, scheduling jobs, staying on top of permits, and keeping everyone informed can be overwhelming, especially during busier seasons. As a fencing contractor, your success often comes down to how well you can juggle all the balls better than your competition. That’s where Cilio comes in.
The Major Challenges of Fencing and How Cilio Helps Read More »
Home installation companies face an ever-growing number of demands in today’s business environment. When jobs are stacking up and delays start to happen, you need an efficient way to schedule your installers where they can have the most impact. This is when Cilio’s automated scheduling can help you out of a bind. With automated scheduling,
Top 5 Reasons to Use Cilio’s Automated Scheduling Read More »
Effective job scheduling is vital to driving sales growth for home installers. Manual scheduling is prone to mistakes and missed opportunities. Failure to cluster jobs correctly based on location, routing, and team capabilities opens up huge problems. This can drive up costs, slow down job completion, and leave customers unhappy – all of which hurts
Integrating Job Scheduling Software to Drive Sales Growth Read More »
At Cilio, we’ve supported installation companies as they learned how to become a Costco contractor. Cilio’s direct integration with Centah simplifies the amount of work needed to handle the increased volume of work – and paperwork! Being a contractor for Costco allows installation companies to grow their business. Their network of independent Service Providers gives
How to Become a Costco Contractor Read More »
