If you’ve worked within Lowe’s installation programs for any length of time, you’ve likely noticed the same pattern. When a job goes poorly, the customer completes the survey. When a job goes well, you hear nothing. The result is a response rate that hovers around three percent, with feedback that often skews negative. That creates […]
Why Lowe’s Customers Don’t Complete LTR Surveys (and What to Do About It) Read More »
“Why are we staying busy but not making more money?” It’s a question a lot of contractors are asking right now. Crews are working. Jobs are getting done. But when you look at the numbers, something feels off. In many cases, the issue isn’t the work you’re winning. It’s what happens after the sale, when
How Contractors Lose Profits After the Sale Read More »
By Paul Wyman Over the past three decades I’ve worked with installation contractors across the country through national programs at both The Home Depot and Lowe’s Companies, Inc.. During that time, I’ve seen small contractors grow into large regional providers. I’ve also seen capable companies struggle and eventually walk away from big box work altogether.
By Nick Mraz: Cilio PROAdvisor Technology projects in the trades rarely fail because the software is bad. They fail because they are designed backwards. I have led six Salesforce implementations across building materials companies. I have worked inside SAP environments, Oracle systems, and custom-built ERP platforms. I have seen large enterprises over-engineer. I have seen
A ProAdvisor Perspective: Start With the Customer and Work Backwards Read More »
2026 is shaping up to be a turning point for home contractors and installers across the industry. The way you work, the tools you use, and what customers expect are all shifting fast. To understand how these trends will impact your day-to-day operations, you need to consider how they affect business growth, crew motivation, and
What Home Installation Companies Should Watch for in 2026 Read More »
The Real Challenge Starts After the Sale Winning a job is only half the battle. For most contractors, the real challenge begins after the contract is signed when materials, schedules, and people all need to come together. That’s the point where even experienced teams can lose time, profit, and customer trust. Most software in the
How Smart Contractors Keep Jobs on Track Read More »
Contractors today rely on technology more than ever. But most aren’t looking for a single, “all-in-one” solution to run their entire business. Instead, they prefer to mix and match tools that each excel at a specific function. A CRM for sales. Accounting software for finances. An ERP for managing inventory. Each tool is chosen because
Why Contractors Need More Than CRMs and All-In-Ones Read More »
Quality window treatments are a choice your clients make and not a must-have like a roof or water heater. This means much of their decision is based on the experience YOU provide. Being professional, organized, and timely could mean the difference of sinking or swimming in this trade. Managing leads, custom measurements, follow-ups, scheduling installations,
The Major Challenges of Window Treatments and How Cilio Helps Read More »
As your home installation business grows, it becomes clear that managing each job efficiently isn’t just about getting work done – it’s about keeping customers happy and loyal. In our previous blog, The Future of Home Installation Management: Trends and Innovations, we explored how technology is reshaping the future of home installation management. As technology
Automate What Matters: Boost Customer Experience and Save Time Read More »
Home installation companies face an ever-growing number of demands in today’s business environment. When jobs are stacking up and delays start to happen, you need an efficient way to schedule your installers where they can have the most impact. This is when Cilio’s automated scheduling can help you out of a bind. With automated scheduling,
Top 5 Reasons to Use Cilio’s Automated Scheduling Read More »
