Installer Best Practices

Contractors Are Becoming Coordination Businesses

Industry News, Leveraging Tech /

Most contractors still think of themselves as construction businesses. Roofing companies install roofs. Flooring companies install floors. Kitchen remodelers renovate kitchens. That is all still true. But as these companies grow, something else happens behind the scenes. The business becomes less about individual jobs and more about coordinating people, schedules, communication, materials, systems, and expectations […]

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Contractor in a kitchen under construction looking down at his phone with a frustrated look.

The Contractor Tech Stack Problem Nobody Talks About

Leveraging Tech /

Most contractors did not intentionally build a complicated software stack. It just happened over time. One platform handled leads. Another handled quoting. Someone added a scheduling app. Accounting lived somewhere else. Then came customer communication tools, an app for jobsite photos, one for taking payments, spreadsheets, retailer portals, and mobile apps for crews in the

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Why Lowe’s Customers Don’t Complete LTR Surveys (and What to Do About It)

Installer Best Practice, Lowes IMS /

If you’ve worked within Lowe’s installation programs for any length of time, you’ve likely noticed the same pattern. When a job goes poorly, the customer completes the survey. When a job goes well, you hear nothing. The result is a response rate that hovers around three percent, with feedback that often skews negative. That creates

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A ProAdvisor Perspective: Why Some Contractors Thrive With Big Box Retailers — And Most Don’t

Installer Best Practice /

By Paul Wyman Over the past three decades I’ve worked with installation contractors across the country through national programs at both The Home Depot and Lowe’s Companies, Inc.. During that time, I’ve seen small contractors grow into large regional providers. I’ve also seen capable companies struggle and eventually walk away from big box work altogether.

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A ProAdvisor Perspective: Start With the Customer and Work Backwards

Data Management /

By Nick Mraz: Cilio PROAdvisor Technology projects in the trades rarely fail because the software is bad. They fail because they are designed backwards. I have led six Salesforce implementations across building materials companies. I have worked inside SAP environments, Oracle systems, and custom-built ERP platforms. I have seen large enterprises over-engineer. I have seen

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