Ever wondered why customer satisfaction is so crucial, especially when it comes to Lowe’s? In the field of installation services, getting a high Customer Satisfaction Score means customers are happy, which helps build trust and keeps them coming back. It shows the installer cares about doing a great job and making customers happy, which is […]
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In the world of installation services, improving customer satisfaction is becoming increasingly crucial. Customer satisfaction entails ensuring that people are pleased with the services they receive. It’s like when you have an installer install a new appliance or fix something in your home, you want to feel good about the job they did. Most of
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In the competitive landscape of home installations services, achieving high customer satisfaction metrics is vital. Lowe’s installers face the challenge of maintaining excellent Craftsmanship and Professionalism (C&P) scores, alongside gaining positive Likelihood to Recommend (LTR) ratings. But what are the secrets to success? Wouldn’t it be great to hear what other successful providers are doing?
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We are in constant conversation with Lowe’s field management and their largest national installers. We also get frequent updates from Home Depot and other big box retailers. Here is what we are clearly getting as their priorities for 2024: Customer Satisfaction Scores For Lowe’s this is the LTR metric. For Home Depot it’s VOC. And
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After two decades of helping contractors automate their businesses, we’ve seen it all. Bad systems. Manual workarounds. Lost paper copies of project details. You name it. From where we sit, a huge recipe for success is effective crew management. Especially in the installation industry. This includes things like scheduling, payment tracking, communication, and data collection,
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Customer referrals are your most effective advertising. Providing them with information and detailed job updates is an important part of their experience. Cilio can help you improve your level of customer communication with less effort. Watch this quick message automated communication. Transcript: Hey, it’s Kurt with Cilio Technologies. Did you know your best referrals come
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Working as a Lowe’s PROvider means more jobs, but it can also be difficult to manage it. Find out how Cilio provides the information and support PROviders need to work efficiently.
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