Cilio

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Reliable Services Improves Efficiency with Process and Technology

Case Studies /

Cilio Case Study: Reliable Services USA, William Reardon, Owner Specialty: Plumbing, electrical, mechanical, general contracting Years in Business: 20 Region: North Carolina Overview Reliable Services USA is a North Carolina-based Plumbing and HVAC Installation company that drives both Lowe’s installation services for 81 Lowe’s stores and sustains a direct-to-consumer market that provides exceptional services for […]

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Advantages of Texting Vs. Calling your Customers

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Still on the fence about hanging up the phone? Here are the findings of industry experts sharing some reasons why texting is often preferred over old-school phone calls: Convenience: Texting allows individuals to communicate at their own convenience and pace. Unlike phone calls, which demand immediate attention and could be disruptive in certain circumstances, texts

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Home Depot Service Center: Getting the Most Out of Your Installation Operations

Leveraging Tech /

The Home Depot Service Center is an online portal that shares job info with installers, satisfying the specific needs of Home Depot. It streamlines job information sharing and scheduling between installers and Home Depot. You no longer have the hassle of handling jobs by email and phone, so less chance of human error. But remember,

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Tips for Better Job Tracking

Tips for Better Job Tracking for Field Service Management

Installer Best Practice /

Contractors know how crucial it is to efficiently manage their field crews. It’s not just about staying within budget and sticking to the schedule. Successful field management starts way before breaking ground on a new project.  Effective field service job tracking requires a system designed to manage and organize projects, including creating new job records,

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Project Management for Contractors: Best Practices

Installer Best Practice /

After two decades of helping contractors automate their businesses, we’ve seen it all. Bad systems. Manual workarounds. Lost paper copies of project details. You name it. From where we sit, a huge recipe for success is effective crew management. Especially in the installation industry. This includes things like scheduling, payment tracking, communication, and data collection,

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A message from Kurt about automating communication

A message from Kurt about automating communication

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Customer referrals are your most effective advertising. Providing them with information and detailed job updates is an important part of their experience. Cilio can help you improve your level of customer communication with less effort. Watch this quick message automated communication. Transcript: Hey, it’s Kurt with Cilio Technologies. Did you know your best referrals come

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A message from Kurt about streamlining processes

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Streamlining processes means your business can grow without a strain on resources. We’re talking about scheduling, quoting, payment processing, and communications. Could your office staff handle more work with your current system? Watch this quick message about making things easier for all your employees. Transcript: As I started my morning, I began to think about

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