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Besides delivering a quality installation, one of the most important things installers must do is to schedule the installation.  Asking the customer for the best time to do the installation is step one; however, that is far from all the information you need to consider. Below is a list of five things your field service […]

How do you choose the right tool for your business? If you’re into New Year’s resolutions, have you thought about how to improve your installation business in 2018? Maybe you want to make a lot more money this year; be more connected to your team; or go paperless! For 2018, it may be time to

I’m thankful for our clients, employees, and so much more! By Randy Olejnik, CEO   As we celebrate Thanksgiving in the U.S. this week, I wanted to take some time to list the things I’m thankful for as CEO of Cilio Technologies. Every year, as we grow our business, I am thankful for many people

Happy Halloween to all you busy installers out there! As you weave your way through your customers’ webbed walkways and front porch jack-o-lanterns, are you haunted by thoughts of the stacks of paperwork that await you after the trick-or-treaters stop ringing your bell? These monstrous piles of paperwork fuel your nightmares and horrify your office

We had the pleasure of attending a Lowe’s Service Partner Conference in Tulsa recently and it was a great experience! Not only did we get to see some of our installer clients in-person, but it was also an opportunity to hear more about Lowe’s emphasis on customer service and how we all play a role.

Fire.  It’s one the our most basic necessities for survival. You use it to heat your home/office, cook your food and it may even be generating the electricity you are using to view this post.  Fires have their place in your life, but they shouldn’t be suffocating your business. Now I’m not talking about actual

Support. Getting it, feeling it, asking for it.  No matter how it is used, the word support has a powerful meaning that we are all familiar with.  We are also all very familiar with the concept; great support equals a great experience; which can make all the difference when your team is working thru an

Have you ever purchased scheduling and or data management software to solve a business problem only to discover shortly afterwards you need to configure the “extras” yourself which costs more money or even worse yet, the solution doesn’t account for some of the other uses you thought of after paying for it? Problem happens more

The secret of Cilio CiO’s security is found in the fact that it resides on its big brother’s (Cilio Partners Portal) secured internet platform. In 2006 Cilio released its first Partner Portal for LG Hausys and by 2007 moved its use to Lowe’s to manage installed sales for their entire countertop business.  Cilio managed orders

Ok, so let’s start by painting a common Installer (or Installation company) picture, You’ve got 3 un-heard voicemails, a to-do list in your head that hasn’t made it to paper yet, and your e-mail just pinged twice since you started reading this. You know a better way to manage things is out there, but who